Making A Purchase Making a purchase could not be easier. Just browse our Catalogue or use the search function, until you find what you want. Click on Add to Cart and then enter the quantity that you require. A running total will appear of what you have ordered. You can continue to add more items or remove some at any time. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. You can change the contents of your basket or cancel your order at any time - as it is not confirmed until you are transferred to a secure page to enter payment details.
Payment & Currencies Prices are shown in Great British Pounds Sterling. We accept most major credit cards. Credit cards are processed immediately using the Paypal secure system (or whatever the subscriber uses). Please DO NOT send credit card details by e-mail. Our online store includes a considerable level of security that is not included in e-mail. If you have any queries about making payments please contact us.
Shipping And Handling All orders are shipped via Royal Mail Special Delivery Services. All items are insured during transit to a maximum value of £2,500 per order. For reasons of security we will only ship to the billing address on the credit card when you order online. If this is not convenient please contact us and we will make alternate arrangement (we will need to verify your identity to do this). All packages are sent using Special Delivery Services that require a signature on delivery. If no one is available when the package is delivered you may need to collect this from a local postal point. Please speak to your local mail handlers if you are not sure about this.
Delivery We aim to ship your good between three and five working days on receipt of payment.
Return of Damaged or Faulty Goods Whilst we strive to ensure that all goods reach you in perfect condition, there are unfortunately times when this does not happen. If you should receive damaged or faulty goods from us you may contact us within 14 days of receiving your order to arrange a replacement or full refund. A customer service representative will discuss arrangements for return of the damaged goods and issuing a replacement or refund with you. If you would like to return damaged or faulty goods please ensure that you contact us on 01536 523225 or by e-mailing us at enquiry@totan.co.uk prior to sending them back. This guarantee does not affect your statutory rights as a consumer.
Remittance Terms Please note that all goods must be paid for in full before shipping.
Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card details are processed using the Paypal secure transaction system (or whatever the subscriber uses Details are not stored on the Internet or on any of our own computers.
This web site is fully integrated with Paypal, .(or whatever the subscriber uses one of the leading secure payment systems - as approved by many of the well known high street banks. Sensitive information is only requested on pages that are located on the Paypal secure servers and this information cannot be accessed or viewed by anyone else (Not even our own staff!). All transactions are encrypted using 128 bit Secure Socket Layer (SSL) architecture (dependent on browser support), and are signed using Thawte digital certificates. Simply put, this site integrates with one of the best secure systems available.
Using the Paypal system, your credit card information remains safely in the hands of you and Paypal. No-one else has access to this. The owners of this web site have used the Paypal system to process payments on numerous of busy Internet sites without any reason for concern for the security of our customers or their payment details. .
Despite this attention to security we do understand that some people prefer not to enter their details online. If you have such concerns please contact us to arrange payment by alternative methods.
Customer Services If you have any comments or questions about an order, or our products in general please contact one of our customer services representatives at (insert e-mail address) or by telephone on insert phone number. Lines are open Monday to Saturday 9am to 5.30pm and all calls are charged at the standard national rate of your telecommunications provider. We will endeavour to respond to all customer services enquiries within 2 working days.
